Pocket Investor — help & frequently asked questions
Email: [email protected]
In-app: Settings → Send Feedback, or Settings → Contact Support
Response time: within 2 business days
When contacting us about a problem, it helps to include the email address on your account, your device model and iOS version, and a short description (or screenshot) of the issue.
Pocket Investor Pro subscriptions are billed through your Apple Account and can be managed or cancelled at any time in your device settings: Settings → [your name] → Subscriptions → Pocket Investor. Cancelling stops the next renewal; you keep Pro access until the end of the current billing period.
If you reinstalled the app or switched devices, open Settings → Subscription Options inside the app and tap Restore Purchases while signed in with the same Apple Account you used to subscribe.
Payments are processed by Apple, so refunds are handled through Apple's refund process at reportaproblem.apple.com. Pocket Investor does not process refunds directly.
On the log-in screen, tap "Forgot password?" and we'll email you a secure reset link. If the email doesn't arrive within a few minutes, check your spam folder or contact us.
You can permanently delete your account and all associated data in the app via Settings → Delete Account. Full instructions are on our account deletion page. Note: deleting your account does not cancel an active subscription — cancel it first in your Apple Account subscription settings.
Market data is sourced from third-party providers and may be delayed or incomplete depending on the exchange. Pocket Investor is a research tool and does not provide financial advice — always verify data independently before making investment decisions.
If something has gone wrong and you'd like to raise a formal complaint, please see our Complaints Policy.
Pocket Investor · Curonian Group Pty Ltd · New South Wales, Australia